The site administration, hereinafter referred to as the «Administration», publishes this User Agreement, hereinafter the «User Agreement», or the «Agreement» in relation to the users of the Site, hereinafter the «User».

Before accepting this User Agreement, please carefully read the following terms of use. By using the services of the Administration, you understand the terms and conditions set forth in this User Agreement and undertake to comply with them. If you do not agree with any clauses of the User Agreement, or they are not clear to you, then you must refuse to use the services of the Administration.

Using the services of the Administration without consent to the terms of this User Agreement is not allowed. This User Agreement comes into force from the moment of its acceptance by the User.

1. Terms and definitions

1.1. Administration (Site Administration) – the Travel24 company that manages the site and performs other actions necessary to use the site (Site).

1.2. The Administration provides its Site to the Users for the purpose of searching and ordering the services provided by the Organizers.

1.3. Acceptance — full and unconditional acceptance by the User of the terms of this User Agreement by using the Administration Site for the purposes of ordering services provided by the Organizers.

1.4. Reservation is the reservation of a service with the intention of using it in the future.

1.5. Order — the User’s application for the purchase of the Organizer’s services on the Site, executed through an electronic form on the Site by the User himself.

1.6. Service Organizer (Organizer, Tour Organizer, Transfer Organizer, Provider) is a legal or natural person actually organizing and executing the services ordered by the User through the Website.

1.7. Content — filling and design of the Site in the form of texts, announcements, drawings, photos, videos and other materials.

1.8. Client (Site User, User, Registered User, Customer) – any individual or legal entity ordering or intending to order the services of the Organizer.

1.9. Online booking — booking a service on the site using the software, hardware and information tools of the site.

1.10. Website — the official website of the Administration in the information and telecommunications network «Internet», located at:

1.11. Agreement (User Agreement, Agreement) — this User Agreement governing the relationship between the Site and the User (Client) throughout the entire period of providing the User with access to services on the Site.

1.12. Parties — Administration and User jointly.

1.13. User’s personal information — personal information that the user provides about himself independently when creating an Order for the provision of services or in the process of using the site.

1.14. Service (Website Service) — a set of intermediary actions and information services of the Website Administration for booking the Organizer’s services for the User. The following types of services may be provided on the Site (but not limited to):

1.14.1. Activity (Excursion, Event, Ticket) — a service for an individual or group visiting a museum, attraction, exhibition, factory, other attractions, zoo, water park, beach, island, park, national park, marine areas or a service, including sea fishing, desert safari , camel riding, quad biking, horseback riding, paragliding, parachuting, water skiing, etc. The price of the Activity may include a ticket or ticket and hotel transfer. Some activities also include a guide.

1.14.2. «Transfer» service — a pre-booked service for the transportation of the Client by the Transfer Organizer to the specified place as part of a group of other passengers or individually.

1.14.3. «Taxi» service — a service provided by the Organizer for the transportation of the Client by passenger car to the appointed place.

1.14.4. “Shopping” service is a service provided by the Site Administration to the Client in the form of organizing delivery to the place of visiting stores in order to purchase goods, while the service includes only booking transport at the store itself, the transfer is carried out by the store itself.

1.14.5. “SPA” service is a service of a general health-improving, cosmetic and (or) relaxing nature, provided in conditions of high comfort and consisting in the impact on the human body using manual and (or) hardware methods, while the “SPA” service includes only booking a transfer to the spa salon or booking a spa treatment. Spa services are directly provided by the spa itself.

2. Acceptance of the User Agreement

2.1. The acceptance of the User Agreement is the use of the Administration’s website for the purpose of ordering services provided by the Organizers.

2.2. It is not allowed to accept this User Agreement under conditions or with reservations.

2.3. Acceptance of this User Agreement is possible subject to the following conditions:

2.3.1. Careful reading by the User of all the terms of this User Agreement.

2.3.2. The User’s consent to comply with all the terms of this User Agreement.

2.3.3. Consent of the User with the processing of his personal data by the Administration and the Organizers on the terms provided for in this User Agreement.

3. Subject of the User Agreement

3.1. The subject of this Agreement is to provide the User with access to the Content located on the Site, the services of the Site. Site Services include the ability to use the Site for direct booking of services provided by the Organizers.

3.2. The User understands that the Administration is not the Organizer of services and is not responsible for them, since the Administration is only an intermediary between the User (Customer of the Organizers’ services) and the Organizer, who actually provides services to the User.

3.3. The organizers are not employees or other affiliates of the Administration, but are independent entities that are responsible for the services provided. The Administration takes all possible measures to provide Users with the opportunity to book services exclusively with reliable and trusted Organizers, however, in case of non-fulfillment or improper fulfillment of obligations by the Organizer, the Organizer bears full responsibility for the possible consequences.

3.4. Information posted on the pages of the Site: news, articles, video, photo content in open (free) access and information materials are provided to the User free of charge, payment for services is carried out by the User only when ordering specific services in accordance with the conditions indicated on the page of each service separately .

4. Procedure for Ordering Services

4.1. To order services, the User must first familiarize himself with the list of Services on the website, including information about what the Service includes, information about the cost of the Service.

4.2. After the User has selected the required service, in order to order the service, he must go to the service page and fill out the service order form, indicating all the necessary data that are reflected in the service order form. Some services can be booked by the User without prepayment by phone or using instant messengers.

4.3. The following minimum information is required to be entered in the Order Form:

4.3.1. name;

4.3.2. telephone;

4.3.3. E-mail address.

4.4. The Order of Services form may also include the following lines to fill out:

4.4.1. the date;

4.4.2. time;

4.4.3. program / option;

4.4.4. number of persons;

4.4.5. the number of adults;

4.4.6. amount of children;

4.4.7. where to pick you up?;

4.4.8. room number;

4.4.9. destination;

4.4.10. Additional Information.

4.5. Depending on the service, the list of required fields may differ and contain additional fields.

4.6. The Administration recommends filling out all lines of the service order form, which will avoid possible misunderstandings and save time for the User, the Administration and the Organizer of the service.

4.7. Terms and conditions for booking Services may vary. After filling in the information required for booking, it will be possible to issue the Service without prepayment or with prepayment, depending on the conditions of a particular Service.

4.7.1. If prepayment is not required (i.e. the Service is paid directly to the Service Organizer), then after clicking the «Order» button on the messenger specified during the booking, within 12 hours, a confirmation will be sent about the successful booking of the Service (or about the impossibility to book for the specified date) .

4.7.2. If prepayment is required for booking the Service, then after entering the information required for booking, you must click on the «Pay» button. Next, the User will be redirected to the payment gateway to enter payment data. After entering and confirming the payment data, the funds on the bank card will be reserved in the amount of the prepayment for booking this Service. Payment confirmation will be sent to the email address provided during booking within 15 minutes of successful payment. Further, within 12 hours, a confirmation of the successful booking of the Service (or the impossibility of booking on the specified date) will be sent. In case of a successful booking, the previously reserved funds on the bank card will be debited. If the booking is not possible,

4.8. If you have not received confirmation of booking (or impossibility of booking) the Services, please contact support by e-mail [email protected].

5. Information support of the User

5.1. The User gives his voluntary consent to informing him of all actions of the Site Administration related to the booking of services, including the status of the Order, as well as other events of any nature related to the Site Services.

5.2. The User gives his voluntary consent to informing him by sending a notification via e-mail specified by the User when ordering services on the Site, or through instant messengers.

5.3. The Site Administration is not responsible for delays, failures, incorrect or untimely delivery, deletion or non-preservation of any notifications from the User. At the same time, the Site Administration reserves the right to resend any notification if the User does not receive it.

5.4. The User can ask all questions on information support to the customer support service through the “Support” service of the Site.

6. Rights and obligations of the parties

6.1. The user is obliged:

6.1.1. To book the Organizer’s service, the User undertakes to provide accurate and complete information on the issues proposed in the service order form, and necessary to fulfill the obligations of the Site Administration in relation to the Order. The user undertakes to keep this information up to date and immediately report any changes in the data provided by him during the order of the service.

6.1.2. Provide, at the request of the Site Administration, additional information that is directly related to the services provided by the Site.

6.1.3. Observe the property and non-property rights of authors and other copyright holders when using the Site.

6.1.4. Avoid any action that may violate the confidentiality of personal data.

6.1.5. Do not leave comments, text entries and url links on the Site that are of an advertising nature of third-party resources. Otherwise, such entries and / or comments will be deleted by the Site Administration, and the User’s IP will be blocked.

6.1.6. Do not leave comments, text entries and url links on the Site and in chats that are in conflict with the requirements of the law and generally accepted norms of morality and ethics. Otherwise, such entries and / or comments will be deleted by the Site Administration, and the User’s IP will be blocked.

6.1.7. Minors/customers under 18 years of age using the Site must not register as Users of the Site and must not transact or use the Site.

6.1.8. The user is solely responsible for maintaining the confidentiality of his account.

6.2. The User undertakes not to use the Site Services for the purpose of:

6.2.1. Impersonation of another person or representative of an organization and / or community without sufficient rights, including employees of the Site.

6.2.2. Inducement to commit illegal actions, as well as assistance to persons whose actions are aimed at violating the restrictions and prohibitions in force on the territory of the Republic of Belarus.

6.2.3. Collection, processing and storage of personal data, information about the private life of any person, and other information protected by law.

6.2.4. Violations of the normal operation of the Site (spam, DDoS attacks, etc.).

6.2.5. Violation of the rights of minors and / or harm to them in any form.

6.2.6. Violations of international law.

6.3. The user has the right:

6.3.1. Get round-the-clock access to the use of the Site, except for the time of preventive maintenance.

6.3.2. Get round-the-clock access to the services of the Site, except for the time of preventive maintenance.

6.3.3. Make suggestions to change the functionality of the Site. Offers are made in free form by sending them to the customer support service.

6.3.4. Receive information about the services of the Site, the procedure for their acquisition, payment and use by sending a question to the customer support service of the Site.

6.3.5. Use the Site solely for the purposes and in the manner provided for in this Agreement and not prohibited by law.

6.4. The user is prohibited from:

6.4.1. Disrupt the proper functioning of the Site in any way.

6.4.2. Use any devices, programs, procedures, algorithms and methods, automatic devices or equivalent manual processes to access, acquire, copy or monitor the content of the Site.

6.4.3. Unauthorized access to the functions of the Site, any other systems or networks related to this Site, as well as to any services offered on the Site.

6.4.4. In any way bypass the navigation structure of the Site to obtain or attempt to obtain any information, documents or materials by any means that are not specifically provided by the services of the Site.

6.4.5. Perform a reverse search, track or attempt to track any information about any other User of the Site.

6.4.6. Violate the security or authentication system on the Site or any network associated with the Site.

6.4.7. Use the Site and its content for any purposes prohibited by law, as well as incite any illegal activity or other activity that violates the rights of the Site, the Site Administration or other persons.

6.5. The Site Administration is obliged to:

6.5.1. Provide round-the-clock access to the User to the Site and its services, except for the time of preventive maintenance.

6.5.2. Ensure the safety and confidentiality of the User’s data that he left on the Site when ordering the service, or in the course of further interaction between the Parties.

6.6. The Site Administration has the right to:

6.6.1. Restrict access to the Site to the User if the User violates the terms of this Agreement.

6.6.2. Refuse the User to provide the Services if the User has provided incorrect information or the Site Administration has serious reasons to believe that the information provided by the User is incomplete and / or unreliable.

6.6.3. Change this User Agreement, as well as change the content of the Site without written notice to the User. The changes come into force from the moment the new version of the User Agreement is published on the Site.

6.6.4. Unilaterally change the amount of payment charged for the provision of the Site’s services.

7. Payment procedure

7.1. Payment for the Services is made by the User according to the information posted on the page of a specific Service (on the Website) through the payment system service or in cash to the Service Organizer.

7.2. The Site Administration has the right to change the procedure and terms of payment for the Services without prior written notice to the User.

8. Return and Cancellation Policy

8.1. The Site Administration guarantees the return of funds for the Service, if the funds are deposited directly through the payment system service to the account of the Site Administration, in case the User refuses the Service.

8.2. The refund will be made according to the original payment method and will be processed within 3-30 days depending on the credit card issuing bank.

8.3. The conditions for the return of funds for a particular Service are indicated directly on the page of this Service, and may vary. The conditions for the return of funds are established by the Service Organizer.

8.4. If the Services are paid directly to the Organizer, the refund is made by the Organizer.

9. Intellectual rights

9.1. All objects posted on the Site, including design elements, texts, graphics, illustrations, videos, scripts, programs and other objects and their collections, are objects of the exclusive rights of the Administration and other copyright holders, all rights to these objects are reserved.

9.2. Except as provided by this Agreement, as well as applicable law, no Content may be copied (reproduced), processed, distributed, displayed in a frame, published, downloaded, transferred, sold or otherwise used in whole or in part without the prior permission of the copyright holder, except in cases where the copyright holder has expressly expressed his consent to the free use of the Content by any person.

9.3. Any use of the Site or Content, except as permitted in this Agreement or in the case of the express consent of the copyright holder to such use, without the prior written permission of the copyright holder, is strictly prohibited.

9.4. Unless otherwise expressly provided in this agreement, nothing in this Agreement can be considered as a transfer of exclusive rights to the Content.

10. Document flow

10.1. The electronic document flow between the Parties under this Agreement has the legal force equal to the legal force of the usual written document flow.

10.2. The Parties recognize the legal force behind electronic letters — documents sent by e-mail (e-mail). Such documents are documents drawn up in a simple written form and signed by an analogue of a handwritten signature (e-mail address), since only the Parties themselves and their authorized persons have access to the appropriate means of communication — e-mail addresses.

11. Liability of the parties

11.1. Within the framework of this User Agreement, the Administration performs exclusively an intermediary function between the User and the Service Organizer, and therefore the Administration is not responsible for the actions of the Service Organizers, the Administration is solely responsible for the services provided directly to it for booking and ordering the services of the Organizers.

11.2. If the User has claims related to the quality of the services provided by the Organizer, the User is obliged to submit all claims directly to the Organizer himself.

11.3. The User understands and agrees that the content and result of the services may not meet the User’s expectations.

11.4. The User agrees that the subject of the service and the procedure for its provision can be changed by the Organizer unilaterally if the provision of the service on the originally agreed conditions is impossible or difficult due to objective reasons, in particular in case of bad weather, national holidays, availability big traffic jams, etc. The User agrees that such a change in the conditions for the provision of services will not be considered a violation by the Organizer, since the purpose of the change is to provide the User with the highest quality service.

11.5. The User agrees that the Organizers have the right to refuse to provide a service to the User, including a previously paid service, if it is impossible to provide the service on the agreed terms.

11.6. The Administration has the right to refuse the User to provide its services in case of violation by the User when ordering services of the current legislation, or generally accepted rules and norms of behavior (use of profanity, insults, etc.).

11.7. The Administration shall under no circumstances be liable for any indirect, incidental, unintentional damage (including lost profits, damage caused by loss of data) caused in connection with the use of the Site or the inability to use it, including in the event of failure of the Site or other interruption in using the Site, even if the Administration warned or indicated the possibility of such damage.

11.8. The User acknowledges and agrees that the Site is provided on an «as is» basis. The Administration does not provide guarantees regarding the consequences of using the Site, the interaction of the Site with other software.

11.9. The Site or its elements may be partially or completely inaccessible from time to time due to preventive or other technical work that ensures the normal functioning of the Site. In this case, the Administration is not obliged to notify the Users and / or responsibility for their failure to receive information.

11.10. The Administration does not provide guarantees that the Site may be suitable for specific purposes of use. The User acknowledges and agrees that the result of using the Site may not meet the User’s expectations.

11.11. The use of the materials of the Site for commercial and other purposes not related to the use for personal needs without the consent of the Administration is not allowed.

11.12. The content of the Site may contain links to other resources. The Site Administration is not responsible for the availability of these resources and their Content, as well as for any consequences associated with the User’s use of the Content of these resources.

11.13. In all cases, the total liability of the Administration is limited to the amount of funds paid by the User to the Administration.

11.14. The Site Administration is not responsible for possible loss and / or damage to data that may occur due to violation by the User of the provisions of this Agreement, as well as improper access and / or use of the Services on the Site.

11.15. In case of violation by the User of any of the provisions of this Agreement, the Site Administration has the right to suspend, restrict or terminate access to any of the sections and / or Services of the Site at any time with or without prior notice, without being liable for harm that may be caused to the User.

12. Force majeure circumstances

12.1. The Parties shall not be liable for full or partial failure to fulfill obligations under this Agreement due to force majeure circumstances that arose against the will of the Parties and which cannot be foreseen or prevented, namely: earthquake, flood, other natural disasters, war, civil war, blockade, embargo, strike, adoption by public authorities of acts that impede the execution of the Treaty.

12.2. A certificate issued by a local authority is sufficient evidence of the existence and duration of force majeure circumstances.

12.3. The Party that does not fulfill its obligations due to force majeure must send a written notice to the other Party about the obstacle and its impact on the fulfillment of obligations under the Agreement within ten calendar days.

13. Procedure for changing and terminating the contract

13.1. This User Agreement may be changed by the Administration unilaterally at any time.

14. Dispute resolution

14.1. All disputes arising between the Parties shall be resolved through negotiations.

14.2. The Parties have agreed that the claim (pre-trial) procedure for settling disputes arising from the execution of this Agreement is mandatory for them.

14.3. Claims under this Agreement may be sent by the Parties by e-mail.

14.4. The parties agreed that the term for responding to a claim is no more than 30 calendar days.

14.5. In the event of a litigation, the dispute is submitted for consideration at the location of the Administration.

15. Legal regulation

15.1. The relations of the Parties under this Agreement are governed by the laws of the state of Belize, regardless of the location of each of the Parties.

16. Other terms

16.1. The parties agreed that in all other cases that are not provided for in this agreement, the norms of the current legislation will apply.

16.2. This agreement contains the entire agreement between the parties with respect to the subject matter of this agreement, which cancels and invalidates all other obligations or representations that may have been accepted or made by the parties orally or in writing prior to the conclusion of this agreement.

16.3. Either Party has the right to unilaterally terminate this Agreement by notifying the other Party 3 (three) working days in advance by sending a message by means of electronic communication. The User’s email address is indicated during registration. You can notify the Site Administration of your desire to terminate the Agreement using the contacts listed on the Site.

16.4. This Agreement in the form of a User Agreement is concluded in an offer-acceptance form without signing a separate written document.